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Mumbai, India
Responding to a deluge of complaints from customers in the UK the major banks have embarked on extensive training schemes to modulate the english of indian call centre staff into reassuring regional accents. Trainers have already left from former call centre communities in and around Liverpool, Newcastle and Manchester to begin the lessons which will take in slang, voice modulation, names and local gossip. In addition local ITV regional television will be beamed directly into canteens and rest areas in massive new purpose built call centres in Mumbai and Delhi. It is hoped that the training will create the seamless interaction between UK customers and call centre staff on the other side of the world that was promised to the banks when they elected to move thousands of jobs out of the UK tot he subcontinent. Although Geordie will be the predominant language spoken bank officials have promised that other accents, excluding brummie, will be blended into the mix at a later date.
Las Vegas, US
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